Frequently Asked Questions

No, you can place an order as a guest. Creating an account helps you track orders faster and save your details for future purchases.

You can request a change or cancellation before the order is dispatched. Once shipped, changes may not be possible.

You can reach us from the Contact page with your order details, and our support team will assist you as quickly as possible.

Standard shipping takes 3-7 business days within India. Express shipping (2-3 days) is available at checkout for an additional fee.

Yes! Once your order is shipped, you'll receive a tracking link via email. You can also track orders from your Account page.

Currently, we ship within India only. International shipping is coming soon.

Returns are accepted within 7 days of delivery for products that are defective or damaged during transit. Please keep the original packaging.

Contact us within 48 hours of delivery with your order number, photos/videos of the issue, and a brief description. Our team will guide you through the next steps.

For approved returns, refunds are processed within 5-7 business days and credited to the original payment method.

Yes, all products at Shor India are 100% genuine and sourced from authorized distributors. Every purchase comes with manufacturer warranty.

All products come with a minimum 1-year manufacturer warranty. Extended warranty options are available for select products.

Yes, check our blog and social media for detailed product reviews, unboxing videos, and comparisons to help you make informed decisions.

We accept UPI, credit/debit cards, net banking, and popular wallets through our secure PhonePe gateway.

Absolutely. We use industry-standard SSL encryption and never store your card details. All payments are processed through PCI-compliant gateways.